Customer Feedback Survey

Thank you for taking the time to participate in our survey. Providing quality service, support, and products are a top priority at Centellax. Your responses will assist our management team in evaluating current performance and identifying areas for future improvement. The survey should take less than 5 minutes to complete. If you have any questions or comments, please email us at quality [at] centellax [dot] com.

Product Performance and Usability

Was this your first purchase from Centellax?: *

Yes

No

What product(s) did you purchase?: *

Bit Error Rate Tester

Clock Recovery

Clock Synthesizer

Programmable Pattern Generator

PRBS Generator

System Amplifier

Mux/Demux

Optical Modulator Driver

MMIC Amplifier

Microwave Amplifier Module

Other

Overall, how satisfied are you with the performance of the product(s)?: *

Satisfied

Neutral

Unsatisfied

Overall, how satisfied are you with the usability and ease of setup of the product(s)?: *

Satisfied

Neutral

Unsatisfied

If you could add more features, options, or accessories to this product, what would they be?:

Relationship with your Centellax sales representative

Please indicate how satisfied you are with your sales representative: *

	Satisfied	Neutral	Unsatisfied
Knowledge of your business
Knowledge of our company's products and services
Understanding of your unique business needs
Availability
Responsiveness to inquiries and requests
Professionalism

Order fulfillment satisfaction

Please rate our company on the following attributes regarding your overall purchase experience: *

	Satisfied	Neutral	Unsatisfied
Appropriateness of packaging for items shipped
Condition of package and contents
Inclusion of appropriate supporting documents and/or accessories
Email confirmation that order shipped
Delivery of your order when expected

Customer support: *

	Satisfied	Neutral	Unsatisfied
Courtesy of support representative
Speed of solving problems/answering questions
Accuracy/thoroughness of response to your inquiry
Responsiveness of support representative
Knowledge of support representative

Have you returned any of your products for service?: *

Yes

No

If yes, please rate the following:

	Satisfied	Neutral	Unsatisfied
Helpfulness of customer service, if applicable
Instructions for return procedures
Ease of returning items
Time to complete your repair

Overall assesment

Please indicate how satisfied you are overall with your Centellax experience: *

Satisfied

Neutral

Unsatisfied

How likely are you to purchase from Centellax again?: *

Satisfied

Neutral

Unsatisfied

Please provide any general feedback for us:

CAPTCHA

This question is for testing whether you are a human visitor and to prevent automated spam submissions.